Refund policy

At Altlyte, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

Eligibility for Returns

• We accept returns only (no replacements).
• Products must be unused, unaltered and in their original condition.
• Returns must be initiated within 30 days of delivery.
• You must have your order number available.
• Only the cost of the product will be refunded — no shipping fees or other duties (customs, taxes etc.) are refundable.

Initiating a Return

• Please email us at support@altlyte.com or reach out on altlyte.com.
• Include your order number and a brief explanation for the return request.
• Once approved, you’ll receive shipping instructions and a return label.

Inspection and Refund Process

• After you ship the product back, it typically takes:
  • 1–2 weeks for the return to arrive at our warehouse.
  • Up to 7 business days for inspection and processing upon arrival.
• If the product passes inspection, your refund will be issued to your original payment method immediately.

Conditions that Void Returns

• Returns will not be accepted if products are damaged due to accidents, misuse, alterations, or improper installation. In this case, refund will not be initiated.
• Our team will reach out to you and arrange for the product to be shipped back to you at your cost.