Why doesn't my lamp work

If your Altlyte light isn’t turning on, please try the following steps before contacting our support team:

Check the Bulb

• Remove and reinstall the pre-installed bulb to ensure it’s securely in place.

• Test the Altlyte bulb in another lamp or fixture (if available) to confirm the bulb itself is functional. Our lamps usually ship with standard E27 or E14 fittings, unless otherwise mentioned.

• Conversely, try a compatible bulb in your Altlyte lamp to see if the issue might be with your current bulb.

Verify the Outlet

• Plug your lamp into a different outlet. This helps rule out any electrical issues with the original outlet.

• If you’re using a power strip, extension cord, or surge protector, try plugging the lamp directly into a wall outlet.

Inspect the Power Cord and Switch

• Make sure the switch is turned to the “On” position.

• Gently move or jiggle the power cord near the base of the light and around the switch. If the light flickers or turns on/off, there may be a loose connection. Please reach out to us if this is the case.

Confirm Voltage and Environment

• Ensure that you’re using the lamp in an environment that matches the voltage requirements stated in the product manual.

• Avoid placing the light in areas with extreme temperatures or humidity, as this can affect performance.

Check for Damage

• Inspect the lamp for any visible damage such as cracks, dents, or frayed wires.

• If you notice any damage, discontinue use immediately and contact our support team.

Contact Us

• If none of the above steps resolve the issue, please email support@altlyte.com with:

  • Your order number

  • A detailed description of the issue

  • Any relevant photos or videos

• Be sure to keep all packaging materials until your claim is resolved, as you may need them for returns or further inspection.

If you have additional questions or concerns, don’t hesitate to reach out. Our team is here to help you get the most out of your Altlyte products.