Return Policy

At Altlyte, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

Eligibility for Returns

  1. We accept returns only (no replacements).

  2. Products must be unused, unaltered and in their original condition.

  3. Returns must be initiated within 30 days of delivery.

  4. You must have your order number available.

  5. Only the cost of the product will be refunded — no shipping fees or other duties (customs, taxes etc.) are refundable.

Initiating a Return

  1. Please email us at support@altlyte.com or reach out on altlyte.com.

  2. Include your order number and a brief explanation for the return request.

  3. Once approved, you’ll receive shipping instructions and a return label.

Inspection and Refund Process

  1. After you ship the product back, it typically takes:

    • 1–2 weeks for the return to arrive at our warehouse.

    • Up to 7 business days for inspection and processing upon arrival.

  2. If the product passes inspection, your refund will be issued to your original payment method immediately.

Conditions that Void Returns

  • Returns will not be accepted if products are damaged due to accidents, misuse, alterations, or improper installation. In this case, refund will not be initiated.

  • Our team will reach out to you and arrange for the product to be shipped back to you at your cost.